The Clubhouse Casino Terms and Conditions
These Terms govern access to The Clubhouse Casino, account registration, games, promotions, payments, verification, responsible gambling tools and support. By creating an account or using the service, you confirm that you have read and accepted them.
1. Operator and Licence
The Clubhouse Casino is operated by Novatrix SRL, Costa Rican registration number 3-102-893958, with a registered office in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The service operates under Tobique Gaming Commission licence 0000002.
2. Eligibility
You must be at least 18 and meet any higher legal gambling age that applies to you. You are responsible for determining whether online gambling is lawful in your location and for supplying accurate information when requested.
3. Account Registration and Security
Only one account is permitted per player. Registration details must be complete, accurate and current. You are responsible for keeping the password and registered email secure and for activity conducted through the account.
Shared identity details, devices, payment methods, addresses, phone numbers or network information may result in additional review, particularly where a bonus has been claimed.
4. Identity and Payment Verification
We may request photo identification, proof of address, payment ownership, a selfie, source-of-funds information, a phone call or video verification. Withdrawals and account functions can be held for review until required checks are completed.
5. Deposits and Balances
Deposits must come from a payment account owned by the registered player. AUD and listed digital currencies can be supported according to the cashier. The published standard minimum is A$30, although individual methods may set different transaction limits.
Deposited funds may need to be wagered three times before withdrawal. Chargebacks, reversed payments, false ownership claims and payment abuse are prohibited.
6. Withdrawals
Withdrawal requests are reviewed for account status, verification, payment ownership, bonus conditions and transaction security. We aim to process an approved request within 72 hours. Delivery then depends on the selected method.
We may return a withdrawal to the original payment route where required. Live weekly and monthly limits are displayed in the cashier and can be affected by account level, payment method and security review.
7. Bonuses and Promotions
Promotions require eligibility, activation and compliance with their own terms. Only one bonus can be active at a time. Standard bonus conditions can include a 14-day validity period, an A$8 maximum bet, wagering requirements and game contribution rules.
Slots normally contribute 100%, table games and video poker 25%, and live dealer games 0%, unless a specific offer states otherwise. Duplicate claims, multi-accounting, coordinated play and attempts to manipulate bonus mechanics are prohibited.
8. Games and Transaction Records
Game rounds are governed by the rules shown in the relevant game. Our system and provider records determine accepted stakes, results and account movements. Interrupted sessions normally resume or settle according to the game provider’s recorded state.
9. Errors and Malfunctions
Obvious pricing, balance, promotion, odds, payment or game errors do not create an entitlement to incorrect funds. We may void affected transactions, correct the balance and investigate related activity. Deliberate use of a known error is prohibited.
10. Prohibited Conduct
Fraud, collusion, false documents, account sharing, automated play, payment abuse, duplicate accounts, unlawful access, bonus manipulation and attempts to interfere with games or security controls are prohibited. We may restrict, suspend or close an account and withhold disputed funds while an investigation is completed.
11. Responsible Gambling
Deposit, loss and wager limits, cooling-off and self-exclusion are available through the account or support. A decrease in limits can apply immediately; an increase may require confirmation and delay. Self-exclusion disables the account for the selected period.
12. Inactive Accounts
An account can be treated as inactive after 12 months without qualifying activity. Any maintenance charge and reactivation conditions will be applied according to the account terms and the currency equivalent displayed at the time.
13. Intellectual Property and Acceptable Use
Site content, software, logos, game interfaces and promotional materials are protected. They may not be copied, modified, scraped, resold or used to create an unauthorised service.
14. Privacy and Communications
Personal information is handled under our Privacy Policy. Account and security notices may be sent through email, the account area or other registered contact channels. Marketing preferences can be changed separately.
15. Complaints and Disputes
Contact support with the account email, disputed amount, transaction date and supporting evidence. We will review account records and applicable terms. Eligible unresolved complaints may be referred to EGIS, the independent dispute-resolution service identified for the operation.
16. Liability
Gambling outcomes are uncertain and losses are possible. We do not guarantee winnings, uninterrupted access or a particular game result. Liability is limited to the extent permitted by applicable law and does not exclude rights that cannot legally be excluded.
17. Changes and Severability
We may amend these Terms when legal, technical or operational requirements change. If one provision is unenforceable, the remaining provisions continue to apply.
18. Contact
Support email: [email protected] Operator: Novatrix SRL Registered office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica