The Clubhouse Casino Privacy Policy
This Privacy Policy explains how Novatrix SRL collects, uses, stores, protects and shares personal information when you visit The Clubhouse Casino, create an account, contact support, use the cashier, complete verification or manage responsible gambling controls.
1. Who Controls Your Data
Novatrix SRL is the controller of personal data processed through The Clubhouse Casino. Our registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.
Privacy enquiries may be sent to [email protected]. Include “Privacy Request” in the subject line and write from the email connected to your account where possible.
2. Information We Collect
We may collect:
- identity and account data, including name, date of birth, address, email, phone number and login records;
- verification data, including ID documents, proof of address, selfies and source-of-funds material;
- payment and transaction data, including method, amount, currency, wallet address, status and fraud signals;
- technical data, including IP address, browser, device, operating system, session identifiers and security logs;
- gaming and account data, including deposits, withdrawals, bets, game history, bonuses, limits and self-exclusion choices;
- communications sent to support or through complaint channels;
- marketing preferences and promotion engagement.
3. Why We Process Personal Information
We process data to create and secure accounts, deliver games, process payments, verify identity and age, detect fraud, administer bonuses, meet legal duties, provide responsible gambling tools, resolve complaints and improve service performance.
Depending on the activity, processing is based on contract, legal obligation, legitimate interests, consent or another lawful basis recognised by applicable law. Where Australian privacy requirements apply, we handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.
4. Verification, Fraud Prevention and Safer Gambling
Identity and transaction reviews protect both the account and the payment system. We may compare account details with verification records, payment ownership, device information and transaction patterns. Responsible gambling data may be used to apply limits, cooling-off, self-exclusion and marketing restrictions.
5. Cookies and Similar Technologies
We use cookies, local storage and comparable tools for login continuity, security, language and currency preferences, site performance, analytics and promotion measurement. Essential cookies support the account and cannot be disabled through ordinary preference controls. Optional analytics or marketing cookies can be managed through the cookie interface or browser settings.
6. Who May Receive Data
Information can be shared with hosting providers, payment processors, identity-verification services, fraud-prevention partners, customer-support tools, analytics providers, professional advisers, regulators and lawful authorities. Each recipient receives only the information needed for its role and is subject to contractual or legal safeguards.
7. International Transfers
Our operation and service providers can process information outside Australia. Where data moves internationally, we use contractual, technical and organisational safeguards appropriate to the transfer and the sensitivity of the information.
8. Retention
We retain information for as long as the account, transaction, legal, security, responsible gambling or dispute purpose requires. Retention periods vary by record type. Verification and transaction records may remain after account closure where anti-fraud, tax, legal or regulatory obligations apply.
9. Security
We use access controls, encryption in transit, monitoring, secure hosting, account authentication and internal procedures to reduce unauthorised access, alteration, disclosure or loss. No system removes every risk; players must also protect passwords, devices and registered email accounts.
10. Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent where processing relies on consent and opt out of direct marketing at any time. Identity verification may be required before a request is completed.
Australian users may also raise a privacy complaint with the Office of the Australian Information Commissioner after giving us an opportunity to investigate.
11. Children
Our gambling services are not intended for anyone below the legal gambling age. We may request age evidence and close or restrict accounts where the required age cannot be established.
12. External Links
Third-party websites, payment services and external support organisations operate under their own privacy terms. Review those terms before supplying personal information outside our site.
13. Policy Changes
We may update this Policy to reflect operational, legal or technical changes. The date at the top identifies the current text. Material changes may also be communicated through the site or account.
14. Contact
Privacy contact: [email protected] Controller: Novatrix SRL Registered office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica