Responsible Gambling at The Clubhouse Casino
We treat gambling as paid entertainment, never as income, debt recovery or an investment. Every casino game carries financial risk, and no result is guaranteed. Our account controls are designed to help you decide how much money and time can be used before play begins.
Keep Gambling in Its Proper Place
Set a fixed entertainment budget that does not include rent, bills, food, debt payments or savings. Never increase a stake to recover a previous loss. Stop when the planned session ends, regardless of the balance at that moment.
Age and Account Eligibility
The service is restricted to adults aged 18 or over, or the higher legal gambling age that applies. We may request identity and age evidence. Parents and guardians should use device passwords and filtering software where minors can access a shared phone, computer or tablet.
Account Controls Available to You
Deposit limits
Set the maximum amount that can be deposited in a day, week or month. A reduction takes effect immediately. An increase requires confirmation and can apply only after the existing period expires.
Loss limits
Choose the maximum net amount that can be lost over a daily, weekly or monthly period. This control focuses on the outcome of play rather than the amount transferred to the account.
Wager limits
Limit the total amount staked during the selected period. This can be useful when repeated small wagers make spending difficult to judge.
Session limits and reality checks
Use a session target and regular reminders to review elapsed time and account movement. Leave the game when the planned time ends instead of extending the session after a loss.
Cooling-off
Cooling-off can be selected for one week, one month, three months or six months. It applies immediately, blocks fiat deposits and removes promotional participation during the chosen period. Remaining funds can still be withdrawn subject to verification and account rules.
Self-exclusion
Self-exclusion can be set for six months, nine months, one year or indefinitely. The account is disabled immediately and promotional contact is stopped for the chosen period. Verification may still be required to return a remaining balance.
Account closure and marketing preferences
You may request account closure through support and opt out of promotional email, SMS or push messages. Marketing removal is separate from self-exclusion and can be used without closing the account.
Recognising Harm Early
Warning signs include spending more than planned, hiding gambling, borrowing to play, chasing losses, neglecting work or family, feeling restless when not gambling, and opening new payment routes after reaching a limit.
Ask yourself:
- Do I regularly play for longer than planned?
- Have I used money reserved for essentials?
- Do I hide deposits, losses or time spent gambling?
- Have I borrowed money to continue?
- Do I raise stakes after losing?
- Has gambling affected sleep, work or relationships?
- Do I feel anxious or irritable when I stop?
- Have I tried and failed to reduce play?
- Do promotions trigger deposits I had not planned?
- Would I be uncomfortable showing my full history to someone I trust?
Several “yes” answers are a reason to stop and seek support.
Common Gambling Myths
Myth: A losing run makes a win more likely. Reality: Random outcomes do not owe the player a correction.
Myth: Increasing the stake recovers money faster. Reality: It increases the amount at risk and can deepen the loss.
Myth: A bonus removes the cost of play. Reality: Bonuses have wagering, expiry, stake and game rules.
Financial Blocking Tools
In addition to account limits, consider a gambling block from your bank, a lower card limit or specialist software such as BetBlocker or Gamban. These controls work outside the casino account and can add distance during a difficult period.
External Support
Gambling Help Online provides Australian counselling and support at gamblinghelponline.org.au. Gamblers Anonymous offers peer meetings, and Gambling Therapy provides international online support. In an immediate financial or mental-health crisis, contact the relevant local emergency or crisis service.
Support for Friends and Family
Do not lend money for gambling or take control of another person’s account. Encourage a direct conversation, help the person activate limits or self-exclusion, and seek specialist support for yourself if the situation affects household finances or wellbeing.
Contact Our Team
Email: [email protected] Ask for help with limits, cooling-off, self-exclusion, account closure or marketing controls. For urgent account protection, use live chat after login.