About The Clubhouse: The People, Product and Standards Behind the Account
We operate The Clubhouse as a casino, live gaming and promotional account built around clear player actions. Registration, game access, deposits, withdrawals, verification and account controls are handled within one service environment. Our role is to explain the conditions attached to each action before money moves.
Company Information
The Clubhouse Casino is operated by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958. The registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The service operates under Tobique Gaming Commission licence number 0000002.
What We Provide
Our site combines casino games, live dealer tables, tournaments, promotions, loyalty rewards and account banking. AUD is supported alongside selected fiat and digital currencies. Payment options can include Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, MiFinity and crypto processing for BTC, BCH, ETH, LTC, DOGE and USDT.
The promotional programme includes a three-deposit welcome package reaching A$5,000 plus 200 free spins, weekly reward campaigns, VIP offers and a dedicated crypto route. Every promotion remains subject to its individual terms.
How We Support an Account
Our support team handles registration access, payment status, document requests, bonus activation, technical questions, responsible gambling controls and complaints. For account-specific help, contact us from the registered email and include the relevant transaction date or promotion name without sending a password.
Email: [email protected]
Registered office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica
Security and Verification
We use identity, address and payment-ownership checks to protect accounts and meet legal obligations. A review may require photo identification, a recent proof of residence, payment evidence, a selfie or direct contact. Account information should remain accurate throughout the customer relationship.
Our Standard for Promotions
We publish the percentage, maximum value, free-spin allocation and key play rules with each active offer. Players are responsible for checking activation, wagering, expiry, maximum stake and eligible-game conditions before play. Our support team can explain a displayed term but cannot replace the written promotion rules.
Player Protection Is Part of the Product
The account includes deposit, loss and wager limits, cooling-off, self-exclusion and marketing controls. Gambling is entertainment, not income. We encourage every player to set a budget before depositing and to stop when play no longer feels controlled.
Complaints and Escalation
Begin with our support team and provide the account email, dates, amounts and relevant screenshots. We review account records, transaction history and applicable terms. Where a complaint remains unresolved after the internal process, eligible disputes can be referred to the independent dispute-resolution route identified in our Terms.